Terms & Conditions

Courses

Owing to our commitment to continuous improvement we reserve the right to change the course content and/or trainers. We cannot guarantee to run a course if there are fewer than six delegates booked onto it. In the event that a course has to be cancelled due to low delegate numbers, we will endeavour to give a minimum of 5 working days' notice of cancellation. This notice period will apply to all course cancellations.

Confirmation and payment

On receipt of your booking, a confirmation letter will be sent and an invoice will be raised.  

Cancellation

All cancellations of course bookings must be made in writing, this may be in the form of:

E-mail - sent to udc@derby.ac.uk

Fax - sent to 01332 597736

Letter - addressed to Creative Exchange, University of Derby Corporate, University of Derby Enterprise Centre, 37 Bridge Street, Derby, DE1 3LA

A phone call will not be accepted as a means of cancellation. All bookings will remain on our system until written confirmation is received. Should you have any queries regarding your booking, please call 0800 678 3311.

Cancellations will incur the following charges:

• More than 28 days before the course, you will be entitled to a 90% refund
• 15-28 days before the course, you will be entitled to a 50% refund
• Less than 14 days before the course you will not be entitled to a refund
• The full course fee will be charged for any delegates not attending/who do not arrive for a course for which a place has been booked.

Substitutions

If you are unable to attend, a substitute participant is generally acceptable. Notification should be given at least one working day in advance. Some courses may incur an administration fee for the change.

Website Accessibility

The University of Derby takes the issue of web and e-learning accessibility very seriously, both to meet our legal obligations and because it is the right thing to do. A number of measures illustrate this commitment: There is a rolling programme of updating content in accordance with the guidelines set out by the World Wide Web Consortium Web Accessibility Initiative ( W3C WAI). Contact web@derby.ac.uk if you wish to draw to our attention any infringement of good accessibility design practice. For further information about disability support at the University of Derby contact the Student Support and Advisory Service.

Privacy

As you browse www.creative-exchange.co.uk, your visit is automatically logged with information such as the browser and operating system you use, and the time of your visit. This data is collated and used to improve the service we offer but remains anonymous. Cookies are used in places on this site to store your preferences and to customise the content that is displayed based on this kind of information. Where you provide your name, email address or other personal information on this site (e.g. when you request a printed prospectus) this information is held in accordance with the Data Protection Act 1998. Specifically, personal information is never shared with any third party organisation. If you choose not to receive further communications your personal details will only be used to respond to your enquiry. We take appropriate measures to safeguard databases against unauthorised access.

Disclaimer

We check information before it's published on the website. However, we cannot guarantee that information is accurate or up to date. You are advised to contact an appropriate member of staff by phone or email before acting upon information given on this website. Anyone using this website and acting on information published on it does so at their own risk. The University of Derby shall not be held responsible for injury, damage, or loss resulting from this use. Information published on the website may be removed, edited and added to without prior warning. Creative Exchange is not responsible for the content of external websites. If you feel that any linked site is offensive, inaccurate, or inappropriate in whatever way, contact creativeexchange@derby.ac.uk so that the link can be removed while we look into it. Likewise, email the above address if you're the owner of an external site and you'd like to have a link to your site removed.

Freedom of Information

The Freedom of Information (FOI) Act 2000:

  is a new law fully in force from 1 January 2005.

  it gives everyone both in and outside the University a right of access to information held by University of Derby.

  it covers all digital and print records and information held by University of Derby whether current or archived.

  there are situations where information is not required to be released and should not be released.

The University of Derby Publication Scheme

• To help with our obligations under FOI, University of Derby has already produced a Publication Scheme.
• This details the types of information the University routinely provides to the public and how the public may access the information.
• It includes things like the University structure and organisation, its services and procedures, practices, and guidelines.
• In addition from 1 January 2005, the public has the right to ask for information which is not contained in the University publication scheme.
• Please use the 'Request for Information' form to submit your request for any information not included in the University Publication Scheme.
• Information Assurance Information Technology Services University of Derby Kedleston RoadDerby DE1 3GB Tel: (01332) 59125